FAQs

Your Questions Answered: Frequently Asked Questions About Lovella Jewelry

What is your jewelry made of?

Our jewelry is crafted mainly from high-quality stainless steel, known for its durability, shine, and hypoallergenic properties. Some pieces include 18k gold or rose gold plating over stainless steel for added elegance. All are curated to be skin-friendly and long-lasting.

What is your return policy?

Unused items in their original packaging may be returned within 30 days of receipt, excluding final sale or promotional items. Customers are responsible for return shipping costs. For details, please review our Terms & Conditions.

How long does it take to process an order?

Orders are typically processed within 1–7 business days, excluding holidays. Once shipped, you’ll receive a confirmation email with a tracking number.

How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. Use it to monitor your package and delivery progress.

Can I cancel or modify my order?

Orders are considered final once placed. We cannot guarantee modifications or cancellations once processing has started. Please review your order carefully before checkout.

How can I contact customer service?

You can reach our Customer Service team:

📧 lovella.eco@outlook.com

📞 1-414-698-0424

🕒 Mon–Fri: 10:00 am – 1:00 pm (CT)

🕒 Sat: 10:00 am – 3:00 pm (CT)

🕒 Sun: Closed 

How long does shipping take?

Orders are processed within 1–7 business days (excluding holidays). We currently ship only to the United States and Puerto Rico. Delivery times depend on the method selected at checkout:

Please note: delivery dates are estimates and may be affected by carrier delays.