FAQs
Your Questions Answered: Frequently Asked Questions About Lovella Jewelry
What is your jewelry made of?
Our jewelry is made from high-quality materials, including 925 sterling silver and stainless steel, both known for their durability and style. Each piece is carefully curated to be allergen-free and suitable for all skin types, ensuring both comfort and longevity.
What is your return policy?
We offer a customer-friendly return policy for unused items returned within 30 days of receipt in their original packaging. For detailed information and specifics, please review our terms and conditions. We strive to ensure customer satisfaction, so feel free to contact us if you have any further questions or concerns.
How long does it take to process an order?
We typically process orders within 1-7 business days. Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please keep in mind that processing times may vary due to demand and order volume.
How do I track my order?
Once your order ships, we'll send you a shipping confirmation email containing a tracking number. You can use this number to track your package and monitor its delivery progress.
Can I cancel or modify my order?
Please contact us as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request, but please note that once an order has been processed, changes may not be possible.
How can I contact customer service?
You can reach our customer service team by phone at 1-608-566-8879, by email at lovella.eco@outlook.com, or through our website's contact form. We are available to assist you Monday to Friday from 7:00 am to 3:00 pm (CT), and on weekends from 10:00 am to 5:00 pm (CT).
How long does shipping take?
Orders are processed within 1-7 business days (excluding holidays). Shipping times vary based on the method chosen:
- Ground Shipping: 7-14 business days.
- International Shipping: 7-21 business days.
Once shipped, you will receive an email with tracking information. Please note that delivery dates are estimates and may be affected by factors beyond our control, such as transportation delays or international shipping restrictions.
